Order Lifecycle

The DTCI scope requires Menlo to manage orders from receipt of shipment request from the Government through to payment for services to the TSPs.  On any given day Menlo receives in excess of 1,700 shipment requests from Transportation Officers and their staffs across the 48 contiguous United States.  These requests are sent to Menlo via an EDI219 transaction from three Government shipper systems (DSS, GFM, and CMOS).  The EDI219 contains all of the relevant information required to transport the cargo.

Once Menlo receives the EDI219 it must optimize the offer to include mode and carrier selection.  Shipments are booked with carriers via on-line tendering within the ONE TMS or via phone.  Once the shipment has been planned and booked with a TSP Menlo then notifies the Government of the routing instructions via an EDI220 transaction back to the originating shipper system of the EDI219.  The current DTCI PWS requires this process to take no more than four hours from Menlo’s receipt of the EDI219.  Furthermore, shipments are required to pick up from origin within eight operational hours from receipt of the EDI219 unless otherwise arranged with the origin site (i.e. dedicated lanes or loads requiring crane service).

Menlo manages the transaction through to delivery with the underlying TSP by requiring pick up and delivery statues from the TSP.  These shipment statuses may be sent into the ONE TMS via an EDI214 transaction or keyed into the ONE TMS via a web portal.  Of particular note, Menlo will not seed PowerTrack with an expected payable to the carrier until such time as Menlo has received a delivery status from the carrier within the ONE TMS.

 

Life of an Order Overview:

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